Refund policy

We are happy to refund the cost of any item purchased on our website.

• If you decide an item is not right for you and wish to return it, please contact us within 14 days of receipt of delivery, stating your name and details of the products you wish to return.
• Contact via email: kath@kathleenappleyard-jewellery.com
• If you would like an exchange, please state the product details of the item that you would like.
• If you are purchasing a gift, it may be possible to extend the standard 14 working day returns period – please contact us before purchasing to arrange this.
• The cost of returning an item is your responsibility. We strongly advise that you post items back using a secure signed for service. We cannot accept responsibility for items that are damaged or lost on their way back to us.
• Items should be returned unworn and in their original packaging. We will not accept return on items without the original packaging.
• Refunds will only be made to the card/payment method with which the item was originally purchased.
• Should the item you have ordered arrive damaged we are, of course, happy to refund its cost, including postage charges. Please slip the postage receipt in the return package as evidence of payment.